Privacy Policy
Solektra Telecom (“Solektra,” “we,” “our,” or “us”) respects clients' privacy and is committed to protecting clients' personal information. This Privacy Policy explains how information is collected, used, disclosed, stored, and protected when clients access or use the Solektra Telecom website and its related services.
Who We Are
Solektra Telecom is a telecommunications company registered in Rwanda. We provide mobile and internet services, including voice, data, and digital devices.
- Legal entity: SOLEKTRA Telecom
- Registered address: Kigali, Rwanda
- Customer support: info@solektra.co
Information Solektra May Collect
- Contact details: phone number, email address, physical address and installation location.
- Account and service data: packages purchased, recharges, data and call usage, device and SIM identifiers.
- Installment data: information needed to assess and manage smartphone installment plans.
- Website data: login details, pages visited, device and browser information, and cookies.
- Communications: messages and calls with customer care, including WhatsApp.
How Solektra Obtains Information
In most circumstances we collect informations directly from clients, for instance, when clients interact with our customer support department, when clients buy or use any of our products or services, or when clients visit our website.
Why Solektra uses clients' data
- To register, install, provide and support clients' services.
- To process payments, recharges and installment plans.
- To meet legal and regulatory obligations, including subscriber registration requirements.
- To keep our network and website secure and prevent fraud.
- To improve our services and website.
- To send you service messages and, with your consent, offers. You can opt out of offers at any time.
Legal Basis for Processing
Where applicable, we process personal information on one or more lawful bases, including:
- Your consent.
- The performance of a contract or steps necessary to provide a requested service.
- Compliance with legal obligations.
- Legitimate interests, where permitted by law and where your rights do not override those interests.
Where processing relies on consent, you may withdraw that consent, subject to legal limitations and the consequences for features that depend on the information.
How long Solektra keeps data
We keep personal data only as long as needed for the purposes above, or as long as the law requires.
Your Privacy Rights
Under the privacy laws you have rights which may include the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request erasure of information in appropriate circumstances.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of eligible information in a portable format.
- Lodge a complaint with the competent data protection authority.
To exercise your rights, email info@solektra.co or visit our office. We may ask you to confirm your identity first.
Security
We use technical and organisational measures to protect your information data against loss, misuse and unauthorised access. If a personal data breach occurs, we will notify the authorities and affected customers as required by law.
Children
Our services are intended for adults. We do not knowingly collect data from children without parental consent. Where we know that personal information relates to a child, we will handle it in accordance with applicable law, including any parental or guardian consent requirements. We do not knowingly collect children's information beyond what is lawfully permitted and necessary for the service.
Changes to this policy
We may update this Privacy Policy to reflect changes in our services, legal requirements, or data-handling practices. The latest version will be made available through our website or an appropriate publication channel, with the updated effective date. Where required by law, we will notify users or obtain consent before implementing relevant changes.
Contact Us
For privacy questions, access or correction requests, or complaints about our handling of personal information, please contact us at:
- Email: info@solektra.co
- Telephone: +250 794 766 463